How Will Your Child Be Learning? 

Your child will be playing to learn.  We have known for a very long time that child’s play provides the foundations for language and literacy; for mathematics; science and for the arts.  It is these types of play opportunities that determine what your child learns. 

What Will The Early Childhood Educator Be Doing? 

We view a positive, supportive relationship between child and educator as fundamental. 

Educators connect with children by being available, sensitive, responsive and caring. This is the way they build trust, making children feel safe and secure.  From this platform, relationships are made so that children discover, take risks, grow and learn. 

Supporting you in your role as a parent (see The Value of Family) 

Providing a safe environment for your child by preparing spaces that are more conducive to learning. 

Carefully watching to determine what your child, at that particular moment is capable of learning. 

Actively participating in your child’s play experiences through observing and documenting the milestones in your child’s life to ensure age-appropriate development. 


Community Partnerships 

Adventure Hours Nursery School works closely with local community agencies and partners in order to support the children and families in our program. Our community partners which include but are not limited to: Chatham-Kent Children’s Services, Children’s Treatment Centre of Chatham-Kent, Municipality of Chatham-Kent and Public Health.  These community partners are valuable resources. 

Ongoing Professional Development 

Adventure Hours Nursery School is committed to the ongoing professional development of all educators. Supplementary trainings are offered to educators on an ongoing basis in keeping with standards as well as the College of Early Childhood Educators. 

Nutrition 

Adventure Hours Nursery School is committed to the development of healthy people.  We strive towards educating young children and their families on nutrition and healthy child development.  We are modelling life-long skills to nutritiously feed and nourish their bodies for optimal health and development. Well balanced, nutritional snacks are prepared and served daily. 


Child Guidance

All educators, volunteers, placement students and community partners will follow our core values of caring, honesty, inclusiveness, respect and responsibility.  They will ensure that every child has a sense of belonging, is developing a sense of self, health and well-being, every child is an active and engaged learner who explores their environment with body, mind and senses and is a capable communicator who expresses themselves in a variety of ways.  Educators support children in developing strategies to remain calm and to regulate their emotions while recognizing the effect of their actions on others.

 

Any practice based on a negative control technique is not part of the Child Guidance Practices and Core Values.

Anyone who observes or hears a prohibited practice being used must make a report to the local Child Protection Agency (Children’s  Aid Society) as well as the Supervisor or Designate.  Educators, volunteers, students or community partners must comply and cooperate with the Child Protection Agency (CAS).

The Supervisor or Designate will ensure that a written record of the monitoring of all employees, volunteers and placement student’s is completed annually in January or immediately following an observed or reported prohibited practice.  All written records of monitoring will be kept on file for three (3) years.  Volunteers or placement students will not be left alone with children.

Annual Review

All educators, volunteers, placement students and community partners must adhere to a number of policies and procedures, the Program Statement as well as Ministry, Fire and Health Regulations,  All educators, volunteers, placement students and community partners will review the Program Statement prior to working in the program with the children then on an annual basis OR upon any changes/modifications to the Statement.  Annual review of the Program Statement and these policies and procedures ensure our educators, volunteers, placement students and community partners are knowledgeable and prepared to handle any situation which may arise.

 

Working Together

Our goal is to ensure the overall health, safety and well-being of each child while in our care.  We look forward to working together with the family in the best interest of their child(ren) to provide them with an individual and positive experience for a seamless entry to their community school. 

 

Ontario Regulation 137/15

48(1) No licensee shall permit, with respect to a child receiving care at a child care centre it operates or at a premises where it oversees the provision of child care,

Corporal punishment of the child;

  1. Physical restraint of the child, such as confining the child to a high chair, car seat, stroller or other device for the purposes of discipline or in lieu of supervision, unless the physical restraint is for the purpose of preventing the child from hurting himself, herself, or someone else, and is used only as a last resort and only until the risk of injury is no longer imminent;
  2. Locking the exits of the child care centre or home child care premises for the purpose of confining the child or confining the child in an area or room without adult supervision, unless such confinement occurs during an emergency and is required as part of the licensee’s emergency management policies and procedures;
  3. Use of harsh or degrading measures or threats or use of derogatory language directed at or used in the presence of a child that would humiliate, shame or frighten the child or undermine his or her self-respect, dignity or self-worth;
  4. Depriving the child of basic needs including food, drink, shelter, sleep, toilet use, clothing or bedding; or
  5. Inflicting any bodily harm on children including making children eat or drink against their will


Note: References and information in this living document are extracted from:

“How Does Learning Happen?” Ontario’s Pedagogy for the Early Years

Receipts:

Child Care tax receipts are issued with each payment (including Registration Fee).  It is the responsibility of the parent/guardian to retain all receipts for tax purposes.

Discounts:


If more than one child in the same family attends, a 10% discount will be applied to the lowest child care rate.

Subsidy:

Subsidy assistance may be available through the Municipality of Chatham-Kent. Please contact the Municipality directly at 519-351-1228 at extension 2131, 2132 or 2134. All invoices will be issued with the assessed contribution determined by Municipality.


Program Closures (Holiday):

Adventure Hours Nursery School will be closed on the following days (actual dates will be provided well in advance). If the day falls on a day your child is scheduled, it is to be paid for and an alternate day will be scheduled as a make-up session.

Labour Day
Thanksgiving Day
Christmas Day
Boxing Day
New Year’s Day
Family Day
Good Friday
Victoria Day


Adventure Hours Nursery School is closed for two weeks during the Christmas holidays.  Closure dates will be posted in advance.  Closure for Summer Break is mid-June to September, dates will be posted well in advance.

Program Closures (due to Emergency):

The Supervisor, Designated Supervisor and Staff will make every effort to notify parents/guardians, when/if Adventure Hours Nursery School must shut down due to unforeseen circumstances, such as:

Inclement Weather
Power Failure
Heating or A/C System Failure
Evacuation due to fire

Notification will be found on our voicemail, announcements on local Radio Station(s), Social Media (Facebook Page, Remind App.).
 

Absent Days:

All scheduled days will be paid in full, however each family is entitled to one make-up day per month due to illness. This make-up day will be determined between the Supervisor or Designated Supervisor and the parent/guardian.

Please notify the Nursery School via phone, voicemail or email if your child is unable to attend due to illness.

Illness:

To ensure a healthy, clean and safe environment for our children, families and Staff, we must all work together.  Parents/guardians are able to assist please refer to the following, which may indicate a medical issue.

  • Thick, coloured nasal discharge
  • Fever
  • Vomiting
  • Diarrhea (loose water or frequent stools)
  • Rash
  • Head Lice


If your child presents any of the above, please contact the Supervisor via phone, voicemail or email to convey the child’s absence.  If you choose to seek medical attention, please notify the Nursery School with any advice given by your physician. IF your child has contracted a communicable disease, this will be posted in the child’s assigned room for the benefit of other families (names are not used). Information posted will include: signs/symptoms, incubation period, possible return date as well as days the child attended.

Absence due to vacation days will not be charged as long as the parent/guardian informs the Supervisor at least two weeks prior to the vacation time(s).


Accident Reports:

All appropriate measures are taken to ensure safe play experiences in our program.  However, in the event of an accident, an Accident Report is completed and the child is monitored for the remainder of the session.  The staff will inform the parent of the incident by one or more of the following:

  • Telephone
  • Verbally upon pick-up


A completed Accident Report is given to the parent/pick-up person.  This report is read and signed by Supervisor/Designate, Staff completing the form as well as parent.  A copy of this report is kept on file at Adventure Hours Nursery School and a copy is supplied to the parent.

All staff of Adventure Hours Nursery School have up-to-date training in First Aid and C.P.R. (including infant and child artificial resuscitation, choking and C.P.R.) if the accident is less severe (i.e. bump, scrape small cut), the injury will be given the necessary treatment.


If a child suffers a serious injury or becomes very ill, the Supervisor will attempt to contact the child’s parent/guardian/Emergency Contact to inform them an ambulance has been called. The Supervisor/Designate will accompany the child in the ambulance (with a copy of the child’s file) and stay with the child until a parent/guardian/Emergency Contact assumes responsibility.

Childcare Registry Waitlist:

Any parent/guardian interested in obtaining child care with Adventure Hours Nursery School must first create an application on the Municipality of Chatham-Kent Childcare Registry (www.chatham-kentchildcare.ca).  There is no charge for this Waitlist.

Waitlist Policy & Procedures:

Adventure Hours Nursery School will strive to accommodate all requests for the registration of a child.  Where the maximum capacity of a program has been reach and spaces are unavailable for new children to be enrolled, the Wait List procedures set out below will be followed. Supervisor or Designate is responsible for daily updates i.e. maintaining current clients are updated re: available spaces, scheduling tours, placement of children with Municipality re: Subsidy.

OneList Registry – all perspective families are directed to visit www.chatham-kentchildcare.ca to create an application for their child/ren. Further communication will continue via email, telephone or in-person.

  • Supervisor or Designate will place the child on the waiting list in chronological order, based on the date and time the request was received.
  • Once a child has been placed on the waiting list, the Supervisor will inform parents of the child’s position on the list
  • When space becomes available, priority will be given to child/ren who are currently enrolled and need to move to the next age grouping, siblings of children currently enrolled, children of staff
  • Once these children have been place, other children on the OneList Registry will be prioritized based on program room availability and the chronology in which the child was placed on the Waitlist.
  • Parents of the children will be notified via email or telephone that a space has become available in their requested program
  • Parents will be provided a timeframe of two weeks in which a response is required before the next child on the Waitlist will be offered the space
  • Where a parent has not responded within the give timeframe, the Supervisor will contact the parent of the next child on the list to offer them the space, the OneList Registry application will also be deleted
  • Supervisor will be the contact person for parents who wish in inquire about the status of their child’s place on the Waitlist
  • Supervisor will respond to parent inquiries and provide the child’s current position on the list and an estimated time of the child being offered a space in the program
  • The Waitlist will be maintained in a manner that protects the privacy and confidentiality of the children and families and therefore only the child’s position on the Waitlist will be provided to parents
  • Names of other children or families and/or their placement on the Waitlist will not be shared with other individuals
  • If client’s application has been deleted from the OneList Registry (due to lack of parent’s reply to initial phone call/email, it can be retrieved.  Once the application is active on the Waitlist, further communication will begin.  However the client will no longer have priority over the other applications which were NOT deleted


Contacts:

 
Ministry of Education, Licensed Child Care Help Desk
: 1-877-510-5333 or child_careontario@ontario.ca

College of ECE: 1-888-961-8558 ext. 224

Current contact information for Adventure Hours Nursery School Board of Directors can be obtained by contacting the Supervisor at 519-354-5050

Supervisor:  Shelley Echlin adventurhours@teksavvy.com

Municipality of Chatham-Kent: Kelly Emery, director of Children’s Services

435 Grand Avenue West, PO Box 1230 Chatham, ON N7M 5L8 kellye@chatham-kent.ca w- 519-351-1228 ext 2130

Emergency Management:

Adventure Hours Nursery School has developed an Emergency Management Policy and procedures in the event of an emergency.  Families will be contacted directly by telephone, Facebook notification/Remind.  Where applicable, information regarding the nature of the emergency and further instructions will be announced on the local radio stations and our voice mail message system.

 












 

​Adventure Hours Nursery School


Program Statement

Adventure Hours Nursery School view all children as being competent, capable, curious and rich in potential.  The implementation of small group learning experiences support children to self-regulate in a calm environment with fewer distractions. 

We also know that young children learn through play.  Play is enjoyable, spontaneous and active.  All young children are curious and they explore their world through play.  When this natural activity is supported, the child’s competence, capacity and potential are maximized. 

Adventure Hours Nursery School is committed to the inclusion of ALL children in our early learning and child care program regardless of their diverse strengths and needs.  Inclusion considers that all children will learn together in environments that provide services, supports and supplements for all children as needed.  The principle of inclusion goes beyond physical integration and fully incorporates values that promote equity, participation and a celebration of diversity.  We respect and are enriched by such diversity as culture, language, religion, socio-economic status and ability in our community.  Being an inclusive centre where ALL children and families are welcome offers countless benefits for everyone. 

The educators are professionals who connect with children, ensure safe environments, plan and extend play, reflect on successes, document the children’s plan and learning and communicate regularly with parents/family. 

Our quality child care program creates rich learning environments for children to flourish and reach their potentials. 

Our educators support children’s self-regulation by following the lead of the child, observe their interests and take note of how they interact with others and the physical environment.  Through ongoing observation and attention, our educators support children in developing strategies to remain calm and to regulate their emotions while recognizing the effects of their actions. 

Our educators prepare their weekly programming based on the children’s interests in a play-based environment.  In addition, posted throughout each classroom, documentations highlight our children’s learning through their play experiences. 


Established Since 1972



Parent/Family Handbook 

Adventure Hours Nursery School is a non-profit child care, licensed under the Ministry of Education Early Learning Division and follows the standards set out in the Child Care and Early Years Act. 

Adventure Hours Nursery School is committed to the inclusion of all children in our Early Learning and Child Care Program, regardless of their diverse strengths and needs.  Inclusion considers that all children will learn together in environments that provide services, supports and supplements for all children as needed. 

The principle of inclusion goes beyond physical integration and fully incorporates values that promote equality, participation and celebration of diversity. 


​Core Principles 

Discovery Through Play 


Play is the primary way that all children learn. Experiences are provided based upon the children’s interests and promote a holistic approach.  The condition for learning is one in which all areas – physical. Social/emotional as well as cognitive and social development are key. 

Exceptional Educators 

The role of the Educator is to: 

  • Establish a supportive social environment that supports autonomy and self- esteem 

  • Establish positive relationships, friendships and conflict resolution 

  • Provide responsive care to all children in program while meeting their individual needs 

  • Design a supportive physical environment 

  • Provide new play possibilities through activity centres 

  • Be an involved play partner 

  • Foster, observe and document significant behaviour/developmental milestones 


  • Incorporate the community 


Supporting Principles 

The following supporting principles are recognized as areas of importance in programming: 

Developmentally Appropriate – Offers a variety of age appropriate planned and spontaneous activities.  These are based on understanding of child development, requires observation and individually responsive programming 

Small Groups – Supports physical and emotional safety, facilitates individual learning, encourages intimacy and attachment, provides a context for positive guidance strategies 

Relationships – Builds trusting relationships, focuses on high-quality interactions, educator take cues from children, reinforces pro-social skills and demonstrates positive role-modelling 

Positive Environment – Allows children to make choices, creates aesthetically calm and pleasant rooms based upon the current interests, stimulates learning, encourages skill development and there is a natural flow to the placement of activity centres 

Choice – Children direct their own learning, children have input to where they learn (interest/activity areas), children decide when they want to learn, children choose their own play experiences and materials they want to explore


How Does Learning Happen?  Ontario’s Pedagogy for the Early Years 

Our pedagogical approach requires educators to be play partners, architects of the play scape, planners, recorders and communicators. 

Our planning process – recording observations, determining interests and planning play opportunities in all developmental areas.  This is an emergent approach that celebrates new ideas and supports the spontaneity of the developing child.  The educator expands the children’s interests by adding materials, asking questions and supporting the children’s learning by providing new challenges and ideas. 

Our curriculum aligns with the Ministry of Education’s framework for early learning and it “How Does Learning Happen?” document. This alignment will help facilitate the development of the children in our care and their transition to Ontario’s school system. 

Program Assessment and Reflective Practices 

Educators reflect and assess their program and environment daily to ensure that the program is meeting the individual needs of the children (and the group) and that their environment is set up according to the interests of the group. 

The program Supervisor or Designate review weekly program plans with educators and pedagogical documentations to ensure that they meet our Program Statement requirements. Supervisor or Designate demonstrate pedagogical leadership by observing each classroom daily and engaging in conversation with the educators as well as children regarding how the children are learning, what they need to learn, based on interests, variety of experiences including quiet as well as active play and what is the best manner for this learning to happen.  Annually, the Supervisor or Designate complete a Licensing Checklist on the program to ensure that program quality indicators have been met. 

 

The Value of Family 

All families are viewed as valuable contributors to the program as well as the Nursery School environment.  It is the family who know their child and must feel welcome and comfortable which enables the sharing of information, concerns, suggestions and other pertinent input.  

Open communication is imperative to ensure the child and families experience(s) are successful.  Beginning with the initial phone/email conversation prior to child’s enrolment, a warm and inviting rapport must be established.  

Upon arrival each day, every family receives a warm greeting from the Supervisor and program educators.  It is during this time, informal conversations take place and may include, but not limited to:  their child’s sleep the previous night to whether or not they may need extra snack as they did not eat breakfast. During departure time, educators are able to share information re: the child’ activities and interests during program time, this also encourages informal conversation with families. 

Families are encouraged to contact our program at any time whether by phone, email or in-person. Open and ongoing communication is essential to both the child/family and educators. 

Play and learning experiences, upcoming events as well as parenting resources are shared through social media (Facebook page/Remind app.) as well as monthly newsletters which can also be found on our website: adventurehours.com. 

Annual surveys are also delivered to families.  This information is vital to making changes in program to most benefit everyone.  The feedback is shared with educators, Board of Directors as well as Municipality of Chatham-Kent, Early Years Division. 


Age Groups:

Toddlers: 18 months to 30 months

Preschoolers: 30 months to 6 years

 

Hours of Service:

Monday through Friday 9:00 a.m. to 11:30 a.m.

Monday through Thursday 1:00 p.m. to 3:30 p.m.

Extended Hours are available, please schedule with Supervisor or Designated Supervisor. An additional charge of $2.50 per child per 15 minute interval (i.e. 8:45 a.m. to 9:00 a.m.) Please note: the earliest time to schedule is 8:30 a.m. OR 12:30 p.m.

The program also operates on P.A. Days as well as during March Break.



Arrival & Pick-Up:

To ensure the safety of the children in care, please do not leave your vehicle running in the parking lot.

Your child/ren may NOT leave the building without the accompaniment of designated person (parent/guardian/Emergency Contact).

Parents/guardians are responsible for their child/ren prior to sign-in and following sign-out (done by Staff). This ensures the child/ren are well supervised at all times and are accompanied safely to their classroom and from the facility.

Supervisor/Designate and Staff must be informed by telephone, written or verbal message EACH time someone other than a parent will be picking up from the facility. IF the staff are not notified of an alternate “pick-up” person, the child will not be released until the staff can contact the parent to authorize the child’s release.  Picture identification will be required

ALL persons picking up children from Adventure Hours Nursery School must be 16 years of age or older.

UNLESS OTHERWISE ARRANGED, CHILDREN WILL NOT BE RELEASED TO ANY PERSON OTHER THAN THOSE SPECIFIED ON THE REGISTRATION FROMS.


Off Premise(s) Activity:

Typically the children do not leave the facility’s premises.  With this being said, IF a walk through our community is scheduled, an Authorization form must be signed by the parent/guardian.  Any “potential” activity/outing is scheduled, the parents/guardians will be notified well in advance.

Fee Services:

Current child care fees are subject to change annually.  At the time of Program tour, the Supervisor or Designated Supervisor will discuss the current rate.

Invoices are issued the first week of each month, based on your child’s schedule. Payment is due by the 15th of each month. Notify Supervisor of Designated Supervisor if a payment plan is preferable.  Any unpaid fees will be sent to a determined Collection Agency.

Payment Methods include: cash, cheque or money order and must be delivered to the Supervisor or Designated Supervisor. For safety reasons, please do NOT leave payment in your child’s backpack.

NSF cheques will be charged $20.00

Late Fees:

A late pick up fee of $5.00 per child will be charged on each 15 minute interval after 11:30 a.m. or 3:30 p.m. (i.e. $5.00 per child 11:31 a.m. to 11:45 a.m. and an additional $5.00 11:46 a.m. to 12 p.m. OR 3:31 p.m. to 3:45 p.m./3:46 p.m. to 4p.m.).

Registration:

Adventure Hours Nursery School is happy to welcome your child to our program accommodate your families’ schedule when possible. A scheduled tour of the program, completed Registration package (including Immunization dates, Emergency Contact information & “All About My Child”) must be completed and received prior to scheduled start date.  The Registration cost of $35.00 must also be paid to ensure program space availability.

Withdrawal:

Written notification must be received by the Supervisor or Designated Supervisor at least two weeks prior to the child’s final day in program.  If proper notice is not received, the family will be charged for the two week period.

Supervision of Volunteers and Students:

Adventure Hours Nursery School has an established Policy to ensure all children enrolled will be effectively supervised at all times. It is the Supervisor’s/Designate’s responsibility to ensure that an adult supervises every child in attendance at the facility at all times.  Under no circumstances will direct unsupervised access be granted to anyone under the age of 18 years of age and who is not an employee of Adventure Hours Nursery School.  Volunteers and Placement Students will not be counted in staffing ratios nor be permitted to be alone with any enrolled child of the Nursery School.

Prohibited Practices:

The following are prohibited practices under the Child Care and Early Years Act, 2014

  • Corporal punishment of the child 
  • Physical restraint of the child, such as confining the child to a high chair, car seat, stroller or other device for the purposes of discipline or in lieu of supervision, unless the physical restraint is for the purpose of preventing a child from hurting himself, herself or someone else, and is used only as a last resort and only until the risk of injury is no longer imminent  
  • Locking the exits of the child care centre or home child care premises for the purpose of confining the child, or confining the child in an area or room without supervision, unless such confinement occurs during an emergency and is required and is a part of the licensee’s emergency management policies and procedures 
  • Use of harsh or degrading measures or threats or use of derogatory language directed at or used in the presence of a child that would humiliate, shame or frighten the child or undermine his or her self respect, dignity or self worth 
  • Depriving a child of basic needs including food, shelter, sleep, toilet use, clothing or bedding, or 
  • Inflicting any bodily harm on children including making children eat or drink against their will


Parent Issues and Concerns Policy and Procedures:

Name of Child Care Centre: Adventure Hours Nursery School

Date Policy and Procedures Established: May 17, 2018

Date Policy and Procedures Updated: May 17, 2018

Upon orientation, each family will receive a Parent Issues and Concerns Policy and Procedures with their Registration Package/Parent Handbook.

​Purpose:

The purpose of this policy is to provide a transparent process for the parents/guardians, the child care licensee and staff to use when parents/guardians bring forward issues/concerns.

Definitions:

Licensee: The individual or agency licensed by the Ministry of Education responsible for the operation and management of each child care centre it operates (i.e. the operator)

Staff:  Individual employed by the licensee (e.g. program room staff)

Licensee:  Shelley Echlin, Supervisor adventurehours@teksavvy.com

Policy:

General

Parents/guardians are encouraged to take an active role in our child care centre and regularly discuss what their child(ren) are experiencing with our program.  As supported by our program statement, we support positive and responsive interactions among the children, parents/guardians, child care providers and staff, and foster the engagement of and ongoing communication with parents/guardians in conversations and support a positive experience during every interaction.

All issues and concerns raised y parents/guardians are taken seriously by Adventure Hours Nursery School and will be addressed.  Every effort will be made to address and resolve issues and concerns to the satisfaction of all parties and as quickly as possible.

Issues/concerns may be brought forward verbally or in writing.  Responses and outcome will be provided verbally, or in writing upon request.  The level of detail provided to the parent/guardian will respect and maintain the confidentiality of all parties involved.

An initial response to an issue or concern will be provided to parents/guardians within three to five business day(s).  The person who raised the issue/concern will be kept informed throughout the resolution process.

Investigations of issues and concerns will be fair, impartial and respectful to all parties involved.

Confidentiality:

Every issue and concern will be treated confidentially and every effort will be made to protect the privacy of parents/guardians, children, staff, students and volunteers, except when information must be disclosed for legal reasons (e.g. to the Ministry of Education, College of Early Childhood Educators, law enforcement authorities or a Children’s Aid Society).

Conduct:

Our centre maintains high standards for positive interaction, communication and role-modeling for children.  Harassment and discrimination will therefore not be tolerated from any party.

If at any point a parent/guardian, provider or staff feels uncomfortable, threatened, abused or belittled, they may immediately end the conversation and report the situation to the Supervisor and/or licensee.


Concerns about the Suspected Abuse or Neglect of a child:

Everyone, including members of the public and professionals who work closely with children, is required by law to report suspected cases of child abuse or neglect.

If a parent/guardian expresses concerns that a child is being abused or neglected, the parent will be advised to contact the local Children’s Aid Society (CAS) directly.

Persons who become aware of such concerns are also responsible for reporting this information to CAS as per the “Duty to Report” requirement under the Child and Family Services Act.

For more information, visit:

http://www.children.gov.on.ca/htdocs/English/childrensaid/reportingabuse/index.aspx

Procedures:
Program Room Related


E.g.:  schedule, sleep arrangements, toilet training, indoor/outdoor program activities, feeding arrangements, etc.

Raise the issue or concern to:

The classroom staff directly

OR

The Supervisor/Licensee

General, Centre-or Operations Related

Raise the issue or concern to:

The Supervisor/Licensee

 

Staff, Supervisor and/or Licensee Related

Raise the issue or concern to:

The individual directly

OR

The Supervisor/Licensee

All issues or concerns about the conduct of staff, that puts a child’s health, safety and well-being at risk should be reported to the Supervisor as soon as parents/guardians become aware of the situation.

Student/Volunteer Related

Raise the issue or concern to:

The staff responsible for supervising the volunteer or student

OR

The Supervisor/Licensee

All issues or concerns about the conduct of students and/or volunteers that puts a child’s health, safety and well-being at risk should be reported to the Supervisor as soon as parents/guardians become aware of the situation.

Steps for Staff and/or Licensee in responding to Issues/Concerns:

Address the issue/concern at the time it is raised

OR

Arrange for a meeting with the parent/guardian within 3-5 business days

Document the issues/concerns in detail.

Documentation should include:

The date and time the issue/concern was received;
The name of the person who received the issue/concern;
The name of the person reporting the issue/concern;
The details of the issue/concern and/or information given to the parent/guardian regarding next steps or referral

Provide contact information for the appropriate person if the person being notified is unable to address the matter.

Ensure the investigation of the issue/concern is initiated by the appropriate party within 3-5 business days or as soon as reasonably possible thereafter.  Document reason for delays in writing.

Provide a resolution or outcome to the parent(s)/guardian(s) who raised the issue/concern.

Escalation if Issues or Concerns:

Where parents/guardians are not satisfied with the response or outcome of an issue or concern, they may escalate the issue or concern verbally or in writing to the Supervisor, Shelley Echlin adventurehours@teksavvy.com, who will work to resolve the concern with the parent and staff.  If unable to come to a resolution a written complaint from the parent will be forwarded to the Chairperson who with a Board delegation will meet with the parent within 14 days of the notification and offer a written response.

Issues/concerns related to compliance with requirements set out in the Child Care and Early Years Act, 2014 and Ontario Regulation 137/15 should be reported to the Ministry of Education’s Child Care Quality Assurance and Licensing Branch.

Issues/concerns may also be reported to other relevant regulatory bodies (e.g. local public health department, police department, Ministry of Environment, Ministry of Labour, fire department, College of Early Childhood Educators, College of Social Workers etc.) where applicable.